Legal Notice (Impressum).
Operated by:
FACS PROMIMIK
operated by: Özgür Sahin
Sebastianusstr. 15
50226 Frechen
Germany
Contact / Support:
Support Hours: Mon – Fri: 09:00 AM – 10:00 PM (CET / UTC+1)
We strive to respond to all inquiries via our secure terminal within 60 minutes during these hours. Outside of these hours, we will get back to you as soon as possible on the next business day.
VAT ID (Umsatzsteuer-ID):
DE441786537
Merchant of Record
Our order process, payment execution, and corporate invoicing are conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to billing and handles returns regarding financial transactions.
EU Dispute Resolution:
The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr/. Please note that as a pure B2B service provider, we are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.